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Bronze: - Up to 5
queries per year via E-mail during office hours with an eight hour
response. £25 per annum |
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Bronze Plus:- As above
with immediate telephone support £50 per annum |
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Silver:- Up to 15 queries
per year via E-mail during office hours with a four hour response. £50
per annum |
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Silver Plus:- As above
with immediate telephone support £75 per annum |
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Gold Service:-
Up to 30 queries via e-mail or telephone per year during office hours.
Immediate response time £100 per
annum |
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Platinum Service: As
Gold but Up to 50 queries between 7am – 10 pm seven days per week. £200
per annum |
If for any reason we cannot answer a query we will
refund your account by £2 per query for Bronze packages, £4 for Silver
packages and by £6 for Gold & Platinum packages up to a maximum of 50%
of the subscription fee or amount payable when cancellation refunds are
involved..
Cancellation rates
are charged as follows, Cancellation within the first month of
subscription and less than 20% of queries used = 80% refund, 9-11
full months remaining or 20 % of queries used = 60% refund, 6-8 full months
remaining or 40% of queries used = 45% refund, 3-5 full months remaining or
60% of queries used = 15% refund, less than 3 full months remaining or 80% of
queries used = no refunds.
Unused queries will not be carried
over to the next years subscription.
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